Privacy Policy

1. Introduction

Carpet & Upholstery Cleaning Experts ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our cleaning services.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Information you provide directly to us

• Your name and surname
• Contact details (phone number, email address, WhatsApp number)
• Physical address where services are required
• Details about your cleaning requirements
• Any messages or enquiries you send us

Information we collect automatically

• IP address and approximate location
• Browser type and version
• Pages visited on our website and time spent on each page
• Referring website or search engine
• Device type (mobile, desktop, tablet)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and deliver cleaning services
• Send booking confirmations, reminders, and service updates
• Improve our website, services, and customer experience
• Comply with legal obligations
• Send occasional promotional messages (only with your consent)

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Our staff and contractors — to deliver the services you requested
• Service providers — such as payment processors, email platforms, and hosting providers who help us operate the business
• Legal authorities — if required by law or to protect our legal rights

All third parties we share information with are required to keep it confidential and use it only for the purpose for which it was provided.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure hosting, encrypted connections (HTTPS), and access controls.

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your personal information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and understand how visitors use our site. Cookies are small data files stored on your device.

You can disable cookies in your browser settings, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or WhatsApp). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: