Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of the services provided by Carpet & Upholstery Cleaning Experts ("we", "us", "our"). By booking a cleaning service with us, you ("the Client") agree to be bound by these Terms.

Please read them carefully before confirming your booking.

2. Booking & Confirmation

All bookings are subject to availability and confirmation by us. A booking is only confirmed once you have received written or verbal confirmation from Nicole Hugo or a representative of Carpet & Upholstery Cleaning Experts.

• Quotes are provided free of charge and are valid for 30 days.
• Quotes are based on the information you provide at the time of the request.
• If the actual conditions differ from what was described, we reserve the right to adjust the quote accordingly.

3. Service Terms

We will provide the cleaning services as agreed with the Client. All work is performed by trained staff using professional equipment and products.

• We will arrive at the agreed time. If we are delayed, we will notify you as soon as possible.
• We require access to the areas being cleaned (power, water, and reasonable working space).
• Clients are asked to remove fragile, valuable, or personal items from the areas to be cleaned.
• We are not responsible for pre-existing damage to items or surfaces.
• Drying times for carpets and upholstery typically range from 2 to 4 hours, depending on conditions.

4. Cancellation & Rescheduling

We understand that plans change. If you need to cancel or reschedule your booking, please let us know as soon as possible.

• Cancellations made more than 24 hours before the appointment are free of charge.
• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
• No-shows (where our team arrives and cannot access the property) may be charged in full.
• We reserve the right to cancel or reschedule a booking due to unforeseen circumstances. In this case, no fee will be charged, and we will arrange an alternative date.

5. Pricing & Payment

All prices are quoted in South African Rand (ZAR). Unless otherwise stated, prices exclude VAT.

• Payment is due on completion of the service unless otherwise agreed in writing.
• We accept cash, EFT, and other payment methods as agreed at the time of booking.
• Commercial and post-construction cleaning are quoted per square metre after a site assessment.
• Any additional work requested by the Client beyond the original quote will be charged separately.

6. Satisfaction Guarantee

We take pride in our work and want you to be completely satisfied. If you are not happy with the result, please notify us within 48 hours of the service.

• We will assess the issue and, where reasonable, return to re-clean the affected areas at no extra charge.
• Refunds may be offered at our discretion where re-cleaning cannot resolve the issue.
• This guarantee does not cover pre-existing damage, permanent stains, or damage caused by the Client after the service.

7. Liability

While we take the utmost care when working on your property, we are not liable for:

• Pre-existing damage, wear, or deterioration of surfaces or fabrics.
• Damage caused by items that were already damaged or fragile before our arrival.
• Colour bleeding, shrinkage, or texture changes in materials that are known to be unstable or that the Client has not disclosed as delicate.
• Indirect or consequential losses arising from the service.

Our liability is limited to the value of the cleaning service provided.

8. Client Responsibilities

To help us deliver the best possible service, the Client agrees to:

• Provide accurate information about the property and items to be cleaned.
• Ensure safe access to the property and the areas being cleaned.
• Disclose any known allergies, sensitivities, or material concerns.
• Remove or secure pets during the service.
• Ensure children are supervised while our team is on site.

9. Photography

We may take before-and-after photographs of our work for quality control and portfolio purposes. We will never publish photographs that identify your address or personal details without your permission.

If you do not wish us to take photographs, please inform us before the service begins.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We will never sell or share your details with third parties for marketing purposes.

11. Complaints

If you have a complaint about our service, please contact us directly at candu.cleaningexperts@gmail.com or call 062 279 0073. We take all feedback seriously and will work with you to resolve any issue promptly and fairly.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us: