Frequently Asked Questions

We serve Bellville, Durbanville, Brackenfell, Parow, Goodwood, Kraaifontein, Kuils River, Plattekloof, Edgemead, Monte Vista, Panorama, Century City, Bothasig, Blouberg, Table View, Parklands, Bloubergrant, Bloubergstrand, West Beach, Melkbosstrand, Milnerton, Camps Bay, Constantia, Hout Bay, Wynberg, Paarl, Stellenbosch, Strand, and Fish Hoek. If you're unsure whether we cover your location, contact us and we'll confirm.

No major preparation is needed. Simply tidy the areas being cleaned and remove small or fragile items from the space. We recommend keeping pets and children away from the work area during the appointment.

With good ventilation, carpets and upholstery typically dry within 2–4 hours. Drying time can vary depending on humidity, airflow, and the type of fabric.

Yes. We use eco-friendly, non-toxic products that are safe for children, pets, and allergy sufferers. You don't have to choose between a clean home and a healthy home.

We provide free, no-obligation quotes before any work begins. Call Nicole on 062 279 0073 or use the contact form on our website for a personalised quote.

Yes — we offer same-day appointments for urgent cleaning needs, subject to availability. Saturday and Sunday appointments are available by appointment only. Contact us to check availability.

We recommend professional carpet cleaning every 6–12 months. For homes with pets, children, or high foot traffic, we recommend every 6–9 months. Regular professional cleaning removes deep-seated dirt, allergens, and bacteria that vacuuming alone cannot reach.

Yes — in most cases, professional carpet cleaning can remove or strongly improve stains from wine, coffee, pet urine, and other common spills. The final result depends on how old, deep, or repeated the stain is, but we use specialised products and techniques to achieve the best possible outcome.

Yes — pet odours are one of the main reasons customers book professional cleaning. We use specialised urine and odour neutralisers that are highly effective at eliminating lingering smells. Professional treatment targets the contamination, residue, and smell-causing build-up trapped in the carpet.

It's helpful but not required. If there is a noticeable amount of dust, fluff, or debris, vacuuming a day in advance can be beneficial. We handle the professional cleaning, so don't worry if you haven't vacuumed.

Yes, you may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil the carpet. We recommend waiting until the carpet is fully dry before moving furniture back.

Yes. We clean fabric, leather, microfibre, velvet, and most other upholstery materials. We check the material first and use the appropriate cleaning method to ensure safe and effective results.

We recommend bi-weekly vacuuming and professional deep cleaning every 12–18 months, depending on use. Homes with pets, children, or heavy use may benefit from more frequent cleaning.

We can move normal household furniture where reasonably possible to access the upholstery. However, fragile, valuable, or heavy items should be cleared beforehand.

Yes — we specialise in leather cleaning and conditioning. We use products specifically designed for leather to clean, nourish, and protect your leather furniture.

Mattresses can harbour dust mites, dead skin cells, allergens, and bacteria. Professional cleaning sanitises and refreshes your mattress, promoting a healthier sleep environment and extending the life of your mattress.

We recommend professional mattress cleaning every 6–12 months, or more frequently if you have allergies, pets, or asthma.

Yes. We clean all types of rugs including Persian, wool, shaggy, jute, and synthetic rugs. We use gentle, colour-safe methods to remove deep-set dirt, stains, and odours while protecting the fibres.

For delicate or high-value rugs, we assess the material first and use the gentlest appropriate method. If a rug requires specialist handling beyond our scope, we'll advise you honestly and recommend a specialist.

Yes. Cape Town's damp climate can cause mould growth on carpets, upholstery, and tiles. We safely remove mould, treat the affected area with an anti-fungal solution, and help prevent regrowth. This is especially important for allergy and asthma sufferers.

Yes. We use safe, eco-friendly products for mould treatment. We'll advise you on any precautions, such as allowing the area to dry fully before use.

Yes. We offer comprehensive move-in and move-out cleaning for tenants, landlords, and new homeowners. This includes carpet cleaning, upholstery, tile and grout, and general wipe-down of surfaces. It's the perfect way to ensure a property is spotless for handover.

Yes. We can provide a detailed invoice or receipt for your records, which is often required for deposit returns or property handovers.

Yes. After building or renovation work, fine dust settles deep into carpets and upholstery. We remove construction residue, dust, and stains, leaving your space ready to enjoy. We can also assist with tile and grout restoration after building work.

In many cases, yes — but it depends on the type of paint, how long it has been there, and the carpet fibre. We'll assess it during the quote and give you an honest opinion on what can be achieved.

Yes. We deep-clean tiles and grout, removing built-up dirt, mould, and stains. Your tiles will look like new again.

The time depends on the size of the area and the condition of the grout. We provide a time estimate when we give you a free quote.

Yes. We deep clean and sanitise vehicle interiors, including seats, carpets, and upholstery. Perfect for cars, SUVs, and bakkies.

Yes — we specialise in removing pet hair and odours from vehicle interiors, leaving your car fresh and clean.

Call Nicole on 062 279 0073, use the contact form on our website, or WhatsApp us for a quick response. We're available Monday to Friday 8am–5pm, and Saturday and Sunday by appointment only.

Yes — we provide free, no-obligation quotes before any work begins. No hidden fees, no surprises.

We accept various payment methods. Contact us for details when you book.

Yes — Saturday and Sunday appointments are available by appointment only. Please contact us in advance to secure a weekend slot.